Delivery and return
The orders you place online on ikonik.design are processed within 48 hours maximum (Monday to Friday, excluding public holidays). We do our best to send you your posters as quickly as possible, but on weekends, the groundhogs who wrap the small packages rest. Fortunately, they do not hibernate in winter!
As a rule, the products ordered are dispatched the day after your order (working days). And zou, here we go!
Delivery charges are applied to compensate logistics superheroes. Those guys and girls who are on the road all day long to get your purchases to your home sweet home. Of how much ? Good question. It all depends on the weight and the place of delivery (metropolitan France / Europe and the rest of the world). They are calculated automatically once you have entered the place of delivery and are displayed on the site before your order. Our deliveries are made by the super heroes of Colissimo. The delivery costs displayed are therefore based on the Colissimo price list. We do not mark up on shipping costs!
Colissimo Suivi delivery is provided by La Poste within 2 to 3 working days after dispatch. If you left to pick up bread at the time of delivery, La Poste will leave you a transit advice note allowing you to collect your package at the post office for 15 days. So don't panic. A tracking number is assigned to each of your orders and allows you to track your package by going to the Colissimo website (www.colissimo.fr).
Your tracking number will be sent to you by email as soon as your order is prepared and ready to be sent. You can also find it in your customer account under "my orders".
Here, for information, are the deadlines given by La Poste (in working days):
FRANCE: within 48 hours
. from D+5 (Guadeloupe, St Barthélémy, St Martin, Martinique, La Réunion, Guyana)
. from D+7 (New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, Mayotte and St-Pierre-et-Miquelon, French Southern and Antarctic Territories)
EUROPE: from D+3
OTHER COUNTRIES IN THE WORLD: from D+3
A few useful clarifications:
The products are delivered to the delivery address indicated during the ordering process, within the time indicated on the order validation page. So be careful when entering postal details. Unless you want to give your neighbor a present...
Meeting delivery times depends on the carrier. Yes, we are not the ones who deliver the posters to you by bike! Therefore, sorry but no claim for compensation can be invoked or claimed from ikonik.
Similarly, in the event of delivery by a carrier, the latter cannot be held responsible for late delivery due exclusively to your unavailability after several appointment proposals. In other words, don't do the bread trick every time. Otherwise it's called posing a rabbit. ;)
Upon receipt of your order, we invite you to open the package to see that the posters are in good condition.
If you do not personally receive the package, ask the person in charge of receiving the package to carry out this check. Parent, child*, neighbour, concierge, partner, lover..., it's up to you, but just recommend that they be careful when opening the envelope.(*By child, we mean anyone aged 15 or over who knows how to drop their smartphone and their jar of Nutella to carefully open a packet)
In the event of a problem, it can happen, delivery, like life, is not a long calm river, you will have to give your package to the delivery person (La Poste or private carrier) specifying the problem encountered and take contact us the same day by emailing us at hello[at]ikonik.design.
A piece of advice, valid for all distance purchases: do not sign the delivery note if the order has arrived damaged. No claim will be admissible if the delivery slip has been signed. That would be silly...
You are also told that in the case of delivery by private carrier, the carrier is not required to deliver the envelope to your apartment, which is located on the 18th floor without a lift. He can give you the package at the entrance of your building or house. Don't blame them, they gobble up miles and stairs all day long. And a little sport won't hurt you. ;)
For your information, the reception of the objects transported extinguishes any action against the carrier for damage or partial loss if, within three days, not including public holidays, which follow that of this reception, the recipient has not notified the carrier, by extrajudicial act or by registered letter, his protest which must be substantiated. (Art L 133.3 of the Commercial Code). A man, like a woman, forewarned is forearmed.
In accordance with the provisions of article L.121-21 of the Consumer Code - which you have never read and that is why we are telling you about it - you have, as a particular, a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or pay a penalty. This is valid for all purchases that you make remotely in a country of the European Union and therefore in France where we are based. However, this right does not apply to orders placed by companies (the law protects the weak), nor to countries outside the European Union.
If you live in a European Union country, you have the right to return your order to us if you are not satisfied with it. Returns must be made in their original condition and complete (packaging, accessories). And note that in this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal. So be careful, a poster is fragile. Grease or jam fingerprints, horny or torn corners and knock, the poster will be good to throw away, we will no longer be able to return it to our stocks and therefore will not be able to accept your return. Admit it would be silly...
Finally, note that the return costs will be your responsibility, according to the terms of the law.
To do this, simply contact us by e-mail at hello[at]ikonik.design. We will then provide you with the return address and procedures. We draw your attention, among other things, to the provisions of the law which stipulates that you must send us a withdrawal form. The simple return of the goods without declaration or the refusal to take delivery are not enough to express your desire to retract.
If your order was delivered by post (Colissimo), you can return your order to us by post (return costs at your expense, see above).
If your order was delivered by a carrier, the carrier will pick up your order. This service will be billed to you at the same price as the initial delivery charges.
In the event of exercise of the right of withdrawal, ikonik will reimburse the sums paid (price of the returned items + initial shipping costs) as soon as possible, and within a maximum period of 10 days following receipt by it and via the same means of payment as the one used when ordering
You know almost everything. If you wish, you can also read our general conditions of sale, written in a style, let's say more... legal and laconic. ;).